Refunds, Returns, Exchanges
Please select USPS shipping service during checkout. US orders over $29 ship free USPS First Class. Most orders will be handmade at the time of purchase, please allow up to one week for your order to be created and shipped out to you.
We guarantee our personalized products to be free of manufacturing errors or product defects. If there is a quality issue with your order, you may return it in new condition and in its original packaging for an exchange for the same item. Personalized items cannot be accepted for return unless there is a manufacturing error or product defect. All refunds and exchanges must be made within 30 days of receipt.
We want your order to be made just the way you want it. We understand that everyone makes mistakes (including us!), therefore, please review your personalization information before submitting your order. Check your personalization for spelling errors carefully. Please send us a message if you have questions about personalization before placing your order.
We are not able to accept cancellations or changes to orders once production has been initiated.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Some items cannot be returned for refund
- Any personalized items
- Any earrings
- Any body jewelry
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Clearance items (if applicable)
Only regular priced items may be refunded, unfortunately, Clearance items cannot be refunded.
To return your product, you should mail your product to:
Jenna Scifres Handmade Jewelry 338 Washington St. Prophetstown, IL 61277
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance.